Hey Love FAQ

To play the next chapter, you have to activate internet at the end of a chapter. A message inviting you to come back tomorrow will display… then you simply have to wait until the next day. Otherwise you can use coins to unlock the chapter immediately. To gain more coins you can buy some using the Boutique menu or watch videos using the Video menu.

If you encounter issues to unlock a chapter:
– Always reach the screen showing the new chapter before quitting the game, otherwise the game won’t understand that you have finished a chapter
– Connect to internet when reaching the screen displaying the new chapter. Wait until you see a message inviting you to come back the next day and then wait for the next day.

If you did everything said before properly and it still does not work. It might be because your app has never been closed properly from your phone. To close the app for sure you have to clean your phone’s flash memory:

On Android:
– Check your Andoid menu (The menu on the bottom of your Android device, with the triangle, the circle and the square)
– Tap on the Square
– Tap on the Corb (it will clear your flash memory)
– Try to launch the game again. You still may have to wait for the next day if a message inviting you to is written.

On iOS:
– To begin, simply hold down the Power button on your iOS device till you see the familiar “slide to power off” message on the screen
– Don’t cancel, and don’t slide the button to power the device off. When you see the “slide to power off” message on screen, while still holding down the Power button, now also hold down the Home button simultaneously for a few seconds until you see the screen flash black and back to Home screen
– Launch the game. You still may have to wait for the next day if a message inviting you to is written.

No, a Facebook account is not mandatory to play the games. However it is recommended to have one and to connect with it in order to save your progress online. You can do so in the Settings Menu.

Ensure to have your internet connection enabled. We need to reach online servers to display videos (the app can need a few seconds to update once internet has been enabled).

If even with the internet connection enabled you can’t watch videos, then it is very likely that your phone block the cellular / mobile data access to our app. To unlock it:

On Android :
– Go to Settings, then Network and Internet, then Data usage and look below the graph to find the app and check that data usage is allowed.
– This might be linked with another app installed on your phone that limit mobile / cellular data. Within this kind of app, allow access to mobile / cellular data for “Hey Love” games.

On iOS :
– Go to Settings -> Cellular data (or mobile data).
– Scroll down until you see our app. Ensure that the access to data is activated.

If nothing works, try to reset your Advertising Identifier:

On Android :
– Open Settings, tap Google, tap Ads, and tap Reset Advertising ID.

On iOS :
– Open Settings, tap Privacy, tap Advertising, and tap Reset Advertising Identifier.

An internet connection is not always needed to play… However you should activate internet each time you reach the end of a chapter to activate the timer that will unlock the next chapter. Internet is as well recommended if you want to synchronize your save online. If you want to do so, go to the Settings menu. You will need a Facebook account to save your progress online.

You can replay a chapter by using the “Diary” menu. It will erase your current progress and go back to the chapter you chose. Using the Journal menu only affects the story. You keep your coins and the pictures unlocked in the Gallery menu.

If you want to change a choice, you can replay a chapter thanks to the “Diary” menu. It will erase your current progress and go back to the beginning of the chapter you have chosen.